Remote Travel Concierge — Perks, Growth & Impact

Almaaventurera; Newark (NJ); Remote; USD 42,000 - 65,000; Full time

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to safe return, ensuring a seamless, memorable experience. You’ll handle bookings, provide destination insights, and resolve issues with care, while maintaining a high standard of service.

Join a team that values trust, consistency, and heart, offering exclusive travel perks and ongoing professional development in a fully remote role.

Qualifications

• Experience in customer service, ideally in travel, tourism, or hospitality.
• Strong written and verbal communication.
• Detail-oriented with good organizational and follow-through habits.
• Tech-savvy and quick to adapt to new booking tools.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Skills

Communication

Customer service

Tech-savvy

Travel knowledge

Attention to detail

Tools

Booking tools

CRM systems

Job description

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to safe return, ensuring a seamless, memorable experience. You’ll handle bookings, provide destination insights, and resolve issues with care, while maintaining a high standard of service.

Join a team that values trust, consistency, and heart, offering exclusive travel perks and ongoing professional development in a fully remote role.