Remote Travel Concierge — Flexible Hours & Benefits

Kim Luxe Travel; Durham (NC); Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Access to travel benefits

Exclusive industry discounts

Collaborative team culture

Career growth opportunities

Training and ongoing support

Job summary

A dynamic travel agency is seeking a Travel Customer Service professional to provide exceptional support to clients before, during, and after their trips. The successful candidate will communicate effectively with clients, manage booking updates, and resolve issues promptly. This fully remote position offers flexible hours and opportunities for career growth within a supportive team culture, along with access to travel benefits and exclusive industry discounts. If you're passionate about travel and customer service, we want to hear from you.

Qualifications

• Must be a strong communicator with a customer-first mindset.
• Experience in travel, tourism, or hospitality is preferred.
• Reliability and ability to handle multiple requests are essential.
• Must be tech-savvy and adaptable to new systems.

Responsibilities

• Communicate with clients through email, phone, and messaging.
• Manage booking updates, cancellations, and special requests.
• Provide accurate information regarding travel requirements.
• Proactively check in with clients to confirm details.
• Resolve issues efficiently while maintaining a positive approach.

Skills

Strong communication skills

Customer service experience

Well-organized

Tech-savvy

Passionate about travel

Job description

A dynamic travel agency is seeking a Travel Customer Service professional to provide exceptional support to clients before, during, and after their trips. The successful candidate will communicate effectively with clients, manage booking updates, and resolve issues promptly. This fully remote position offers flexible hours and opportunities for career growth within a supportive team culture, along with access to travel benefits and exclusive industry discounts. If you're passionate about travel and customer service, we want to hear from you.