Remote Travel Concierge: Elevate Guest Experiences

No Sweat Travel; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Training

Booking tools & systems

Professional development

Collaborative team environment

Job summary

No Sweat Travel seeks a Guest Experience Specialist to join our growing remote team, assisting clients with researching, planning, and coordinating travel while delivering exceptional service throughout every stage of their vacation.

You will work closely with clients to understand their needs, coordinate reservations, and ensure every detail is handled professionally, communicating with clients and travel suppliers via email and phone, and collaborating with teammates to create memorable

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities in a remote work environment.
• Reliable high-speed internet connection.
• Access to a computer suitable for remote work.

Responsibilities

• Consult with clients to understand travel preferences, budgets, and vacation goals.
• Research destinations, accommodations, transportation, cruises, tours, and activities.
• Coordinate reservations and travel itineraries.
• Maintain accurate client information using company systems.
• Communicate professionally with clients and travel suppliers via phone, email, and online platforms.
• Monitor reservations and assist with travel updates when needed.
• Provide exceptional customer service before, during, and after travel.
• Collaborate with team members to ensure a positive client experience.
• Follow company policies and maintain accurate documentation.

Skills

Excellent communication

Customer service

Organization & time management

Remote multitasking

Reliable internet

Remote computer setup

Education

High school diploma or equivalent

Job description

No Sweat Travel seeks a Guest Experience Specialist to join our growing remote team, assisting clients with researching, planning, and coordinating travel while delivering exceptional service throughout every stage of their vacation.

You will work closely with clients to understand their needs, coordinate reservations, and ensure every detail is handled professionally, communicating with clients and travel suppliers via email and phone, and collaborating with teammates to create memorable