Remote Travel Concierge & Customer Support Specialist

Rudybtravel; Durham (NC); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and industry-related discounts

Supportive team culture with ongoing training

Job summary

Rudybtravel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey. In this client-facing role, you will assist with bookings, provide travel information, and ensure a positive client experience. The ideal candidate is detail-oriented with strong communication skills and a passion for travel. This position offers a 100% remote work environment, opportunities for professional growth, travel perks, and a supportive team culture.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience, preferably in travel or hospitality.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings.
• Provide accurate travel information and agency policies.
• Confirm itineraries to ensure accuracy and client satisfaction.
• Follow up with clients before and after travel.
• Address client concerns with professionalism.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Reliability and proactivity

Interest in travel

Job description

Rudybtravel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey. In this client-facing role, you will assist with bookings, provide travel information, and ensure a positive client experience. The ideal candidate is detail-oriented with strong communication skills and a passion for travel. This position offers a 100% remote work environment, opportunities for professional growth, travel perks, and a supportive team culture.