Remote Travel Concierge & Customer Support Specialist

Rudybtravel; Milwaukee (WI); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with ongoing training

Job summary

Rudybtravel is seeking a Remote Travel Customer Service Representative to assist clients throughout their travel journey. In this role, you'll respond to inquiries, assist with bookings, and ensure a seamless experience for clients. This position requires excellent communication skills and a strong customer service background. Ideal candidates will be organized and proactive, with a genuine interest in travel. Enjoy a 100% remote work environment, opportunities for growth, and access to travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience is preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and booking platforms.
• Proactive and efficient in managing client requests.
• Genuine interest in travel and helping clients.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information on destinations and agency policies.
• Confirm itineraries to ensure client satisfaction.
• Follow up with clients before and after travel.
• Address client concerns with empathy and professionalism.
• Maintain documentation and update booking systems.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Reliable and proactive

Interest in travel

Job description

Rudybtravel is seeking a Remote Travel Customer Service Representative to assist clients throughout their travel journey. In this role, you'll respond to inquiries, assist with bookings, and ensure a seamless experience for clients. This position requires excellent communication skills and a strong customer service background. Ideal candidates will be organized and proactive, with a genuine interest in travel. Enjoy a 100% remote work environment, opportunities for growth, and access to travel perks.