Remote Travel Concierge & Customer Support Specialist

Rudybtravel; Flint (MI); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and industry-related discounts

Supportive team culture with ongoing training

Job summary

Rudyb Travel is looking for a Remote Travel Customer Service Representative to support clients through their travel journey. This role requires excellent communication skills, a background in customer service, and a passion for travel. Responsibilities include responding to client inquiries, assisting with travel bookings, and ensuring a positive experience for clients. The position offers a 100% remote work environment and opportunities for professional growth within the company.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with luxury and leisure travel bookings.
• Provide accurate information regarding destinations and travel requirements.
• Coordinate booking details and confirm itineraries.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and professionalism.
• Maintain accurate documentation and update booking systems.

Skills

Excellent verbal and written communication skills

Customer service experience (travel or hospitality preferred)

Strong organizational skills

Comfortable using technology

Proactive and able to manage multiple client requests

Genuine interest in travel

Job description

Rudyb Travel is looking for a Remote Travel Customer Service Representative to support clients through their travel journey. This role requires excellent communication skills, a background in customer service, and a passion for travel. Responsibilities include responding to client inquiries, assisting with travel bookings, and ensuring a positive experience for clients. The position offers a 100% remote work environment and opportunities for professional growth within the company.