Remote Travel Concierge & Customer Support

Sawmilldcllc; Salem (MA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Growth opportunities

Access to industry discounts

Collaborative remote team environment

Job summary

Sawmilldcllc is looking for a Remote Travel Customer Representative to assist travelers throughout their journeys. This 100% work-from-home role includes answering inquiries via email and phone, supporting itinerary changes, and providing insight on travel-related needs.

The ideal candidate enjoys working independently and possesses strong organizational skills, with a passion for travel. Opportunities for growth and access to travel perks are part of the role.

Qualifications

• Experience in customer service, especially in travel or hospitality.
• Comfortable learning new systems and tools quickly.
• Able to manage multiple inquiries and provide clear assistance.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries professionally.
• Support itinerary updates and requests.
• Provide guidance on destinations and travel requirements.
• Monitor trips and communicate proactively.
• Resolve issues efficiently for a positive experience.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Detail-oriented

Ability to work independently

Passionate about travel

Job description

Sawmilldcllc is looking for a Remote Travel Customer Representative to assist travelers throughout their journeys. This 100% work-from-home role includes answering inquiries via email and phone, supporting itinerary changes, and providing insight on travel-related needs.

The ideal candidate enjoys working independently and possesses strong organizational skills, with a passion for travel. Opportunities for growth and access to travel perks are part of the role.