Remote Travel Concierge & Customer Support

Hallford Travels; Prescott (AZ); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote work opportunity

Travel industry training

Supplier discounts when available

Job summary

Hallford Travels is seeking a Remote Customer Service Representative – Travel to join our team. You will assist clients with travel inquiries, coordinate reservations, and guide travelers through planning, all from a remote setting.

Ideal candidates are service-oriented, detail-focused, and comfortable using email and online tools. Prior travel industry experience is helpful but not required, and ongoing training will be provided.

Qualifications

• Strong customer service and communication abilities.
• The ability to work independently in a remote setting.
• Comfort using email, online platforms, and basic computer tools.
• Strong organization and attention to detail.
• A positive attitude and professional communication style.
• Previous experience in customer service or travel is helpful, but not required.

Responsibilities

• Answer client questions and provide helpful travel-related information.
• Communicate with travel suppliers to confirm reservations and important travel details.
• Maintain accurate records of client interactions and travel bookings.
• Stay updated on travel promotions, supplier updates, and destination information.
• Provide assistance to clients both before and after their travel.

Skills

Customer service

Communication

Remote work

Attention to detail

Tools

Email platforms

CRM software

Job description

Hallford Travels is seeking a Remote Customer Service Representative – Travel to join our team. You will assist clients with travel inquiries, coordinate reservations, and guide travelers through planning, all from a remote setting.

Ideal candidates are service-oriented, detail-focused, and comfortable using email and online tools. Prior travel industry experience is helpful but not required, and ongoing training will be provided.