Remote Travel Concierge: Hotel Bookings

Wanderwell Collective; Atlanta (GA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote work

Travel training

Hotel deals access

Career growth

Job summary

Wanderwell Collective is seeking a Remote Customer Service Specialist to assist travelers with hotel research, reservations, and post-booking support. You will work remotely, using online tools to deliver personalized recommendations and timely assistance.

Ideal candidates have experience in customer service or travel booking, strong communication, and a proactive mindset. Join a team that values flexibility, growth, and guest satisfaction through every step of the booking process.

Qualifications

• Previous experience in customer service, hospitality, or travel booking.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to manage multiple bookings at once.
• Comfortable working remotely using digital platforms.
• Friendly, proactive, and solution-focused mindset.

Responsibilities

• Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals.
• Provide professional and timely support via email, phone, and messaging platforms.
• Offer personalized hotel recommendations using available tools and client preferences.
• Confirm booking details and ensure accuracy of client itineraries.
• Handle changes, cancellations, and special requests efficiently.
• Build positive client relationships through excellent service and follow-through.
• Stay informed on hotel brands, loyalty programs, promotions, and destination updates.

Skills

Customer service

Hospitality

Travel booking

Job description

Wanderwell Collective is seeking a Remote Customer Service Specialist to assist travelers with hotel research, reservations, and post-booking support. You will work remotely, using online tools to deliver personalized recommendations and timely assistance.

Ideal candidates have experience in customer service or travel booking, strong communication, and a proactive mindset. Join a team that values flexibility, growth, and guest satisfaction through every step of the booking process.