Remote Travel Concierge & Customer Support

Sawmilldcllc; Honolulu (HI); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

100% remote work

Full training and support

Growth opportunities

Travel-related perks and discounts

Supportive remote team environment

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. In this fully remote role, you will support clients with travel inquiries, manage itinerary updates, and ensure a smooth experience. Ideal candidates are organized and passionate about travel.

We offer full training, ongoing support, and travel-related perks. Join our collaborative team and help customers travel with confidence.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred in travel, hospitality, or support roles.
• Highly organized and dependable.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries professionally and clearly.
• Support itinerary updates, cancellations, and special requests.
• Provide guidance on destinations and travel requirements.
• Monitor trips and communicate with clients proactively.
• Resolve issues efficiently while maintaining a positive experience.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Detail-oriented

Ability to learn new systems quickly

Passionate about travel

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. In this fully remote role, you will support clients with travel inquiries, manage itinerary updates, and ensure a smooth experience. Ideal candidates are organized and passionate about travel.

We offer full training, ongoing support, and travel-related perks. Join our collaborative team and help customers travel with confidence.