Remote Travel Concierge & Customer Support

Sawmilldcllc; Norman (OK); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Full training and ongoing support

Growth opportunities

Access to travel-related perks

Supportive remote team environment

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to provide support to travelers before, during, and after their trips. This position is fully remote, ideal for someone organized and passionate about travel.

Key responsibilities include assisting clients via email and phone, handling inquiries, managing itinerary changes, and ensuring a positive travel experience. The ideal candidate will have strong communication skills and customer service experience.

We offer full training, growth opportunities, and travel-related perks, all within a supportive remote team environment.

Qualifications

• Customer service experience in travel, hospitality, call center, or support roles preferred.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations and travel requirements.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Detail-oriented

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to provide support to travelers before, during, and after their trips. This position is fully remote, ideal for someone organized and passionate about travel.

Key responsibilities include assisting clients via email and phone, handling inquiries, managing itinerary changes, and ensuring a positive travel experience. The ideal candidate will have strong communication skills and customer service experience.

We offer full training, growth opportunities, and travel-related perks, all within a supportive remote team environment.