Customer Service Representative

Alegria Travel Services; San Diego (CA); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional growth

Community of travel enthusiasts

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients from trip planning through return home. You will handle inquiries, assist with bookings, and ensure a seamless, stress-free experience with professionalism.

Ideal candidates have strong communication, prior travel or hospitality experience, meticulous attention to detail, and a proactive mindset. You will learn new booking tools and join a team focused on creating memorable journeys for travelers.

Qualifications

• Experience in customer service, preferably in tourism or hospitality.
• Strong written and verbal communication.
• High attention to detail and proactive mindset.
• Ability to learn new booking systems quickly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with bookings, modifications, cancellations, and travel documents.
• Provide accurate information and follow up to confirm plans.
• Resolve issues with professionalism and empathy.

Skills

Excellent communication

Customer service

Detail-oriented

Proactive mindset

Tech-savvy

Travel enthusiasm

Tools

Booking software

CRM systems

Job description

Job Description:

As a Remote Customer Service Representative , you will be an essential part of our team, guiding clients through every stage of their journey- from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
• Exclusive perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

• Excellent communication skills - both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.