Remote Travel Concierge & Client Success Advocate

Network Travel Careers; Dallas (TX); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks

Professional growth

Community of travelers

Job summary

Network Travel Careers is seeking a Remote Travel Specialist to guide clients from trip planning through their safe return home, ensuring a seamless and stress-free experience. You will respond to inquiries across email, phone, and chat, and assist with changes, cancellations, and travel arrangements.

Provide accurate destination information and post-trip follow-up to gather feedback, while addressing concerns with empathy and efficiency.

Qualifications

• Clear written and verbal communication skills.
• Background in customer service, preferably travel or hospitality.
• Strong attention to detail and organizational habits.
• Proactive mindset with the ability to learn new tools quickly.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special requests.
• Provide accurate information about destinations, documentation, and agency processes.
• Follow up with clients to confirm plans and collect feedback after trips.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Excellent communication

Customer service experience

Attention to detail

Proactive mindset

Tech-savvy

Tools

Booking tools

Job description

Network Travel Careers is seeking a Remote Travel Specialist to guide clients from trip planning through their safe return home, ensuring a seamless and stress-free experience. You will respond to inquiries across email, phone, and chat, and assist with changes, cancellations, and travel arrangements.

Provide accurate destination information and post-trip follow-up to gather feedback, while addressing concerns with empathy and efficiency.