Remote Travel Concierge & Booking Specialist

Network Travel Careers; Los Angeles (CA); Remoto; USD 21.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work

Travel industry training

Travel discounts

Performance incentives

Career growth opportunities

Descrizione del lavoro

Network Travel Careers seeks a dependable Customer Service Representative for a fully remote travel support role. You will assist travelers through planning and booking, offering timely options and follow-up while delivering a high-quality client experience.

In this position, you’ll handle inquiries via email, phone, and messaging tools, coordinate with suppliers, and stay current on travel trends. Training and performance incentives are provided to grow with the team.

Competenze

• Customer service experience is helpful but not required.
• Strong written and verbal communication skills.
• Able to work independently in a remote setting.
• Proficient with email, booking platforms, and CRM tools.
• Must be 18 years or older.

Mansioni

• Assist clients with travel inquiries, booking options, and reservation management.
• Communicate with clients via email, phone, and messaging tools in a professional and friendly manner.
• Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities.
• Manage changes, cancellations, and special requests efficiently and accurately.
• Maintain updated records of client preferences, bookings, and correspondence.
• Collaborate with travel advisors and supplier partners to ensure seamless service.
• Stay informed on travel trends, destination updates, and special promotions.
• Deliver a client-first experience that builds trust, loyalty, and repeat business.

Conoscenze

Customer service

Travel industry knowledge

Written communication

Verbal communication

Remote work

CRM tools

Strumenti

CRM tools

Booking platforms

Email platforms

Descrizione del lavoro

Network Travel Careers seeks a dependable Customer Service Representative for a fully remote travel support role. You will assist travelers through planning and booking, offering timely options and follow-up while delivering a high-quality client experience.

In this position, you’ll handle inquiries via email, phone, and messaging tools, coordinate with suppliers, and stay current on travel trends. Training and performance incentives are provided to grow with the team.