Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Wilmington (NC); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks

Supportive team culture

Job summary

Rudyb Travel is looking for a Remote Travel Customer Service Representative to enhance clients' travel experiences from booking to post-trip support. In this role, you'll be the first point of contact for inquiries, assist with bookings, and ensure client satisfaction through proactive communication.

Ideal candidates are detail-oriented, service-driven, and have a genuine passion for travel. Rudyb Travel offers a fully remote work environment and opportunities for professional growth within the company.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience preferred in travel or hospitality.
• Strong organizational skills and attention to detail.
• Comfortable using technology and new booking systems.
• Proactive in managing client requests efficiently.
• Genuine interest in travel and exceptional customer service.

Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information on travel requirements and policies.
• Confirm itineraries and ensure client satisfaction.
• Follow up with clients before and after travel.
• Maintain documentation and update booking systems.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Proactive and reliable

Interest in travel

Job description

Rudyb Travel is looking for a Remote Travel Customer Service Representative to enhance clients' travel experiences from booking to post-trip support. In this role, you'll be the first point of contact for inquiries, assist with bookings, and ensure client satisfaction through proactive communication.

Ideal candidates are detail-oriented, service-driven, and have a genuine passion for travel. Rudyb Travel offers a fully remote work environment and opportunities for professional growth within the company.