Remote Travel Concierge & Client Experience Specialist

Rudybtravel

Vallejo (CA)

Remote

USD 22,041 - 33,062

Full time

14 days+

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Benefits offered by this job

Remote work

Career growth

Travel perks

Team training

Job summary

Rudyb Travel seeks a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. You will be a trusted point of contact, delivering a seamless and personalized experience.

This role is ideal for detail-oriented, service-driven individuals who are passionate about travel and hospitality. Enjoy 100% remote work, opportunities for growth, and industry perks in a collaborative team environment.

Qualifications

Excellent verbal and written communication skills.
Customer service experience in travel, hospitality, or service-related fields.
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems/booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking; maintain booking records.