Remote Travel Concierge & Client Experience Specialist

Rudybtravel; San Francisco (CA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with ongoing training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to assist clients through their travel journeys. In this client-facing role, you'll handle inquiries and support travel bookings while ensuring high-quality experiences.

The ideal candidate is detail-oriented, service-driven, and genuinely passionate about travel and hospitality. Join us in delivering exceptional customer experiences while working in a supportive team culture with ongoing training opportunities.

Qualifications

• Excellent communication skills are essential for responding to client inquiries.
• Previous experience in customer service, preferably in travel or hospitality.
• Attention to detail to ensure accurate bookings and documentation.

Responsibilities

• Respond to client inquiries via multiple channels.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information regarding travel destinations and requirements.
• Follow up with clients to ensure satisfaction before and after travel.

Skills

Excellent verbal and written communication skills

Customer service experience (travel, hospitality, or service-related)

Strong organizational skills and attention to detail

Comfortable using technology and learning new systems

Reliable and proactive

Genuine interest in travel

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to assist clients through their travel journeys. In this client-facing role, you'll handle inquiries and support travel bookings while ensuring high-quality experiences.

The ideal candidate is detail-oriented, service-driven, and genuinely passionate about travel and hospitality. Join us in delivering exceptional customer experiences while working in a supportive team culture with ongoing training opportunities.