Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Livonia (MI); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and industry-related discounts

Supportive team culture with ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. In this role, you will respond to inquiries, assist with bookings, and follow up to ensure client satisfaction.

The ideal candidate will be detail-oriented, service-driven, and passionate about travel and hospitality. Join a supportive team culture with opportunities for professional growth and access to travel perks.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent verbal and written communication skills

Customer service experience (travel, hospitality, or service-related experience preferred)

Strong organizational skills and attention to detail

Comfortable using technology and learning new systems and booking platforms

Reliable, proactive, and able to manage multiple client requests efficiently

Genuine interest in travel and helping clients plan memorable experiences

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. In this role, you will respond to inquiries, assist with bookings, and follow up to ensure client satisfaction.

The ideal candidate will be detail-oriented, service-driven, and passionate about travel and hospitality. Join a supportive team culture with opportunities for professional growth and access to travel perks.