Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Lowell (MA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and industry-related discounts

Supportive team culture with ongoing training

Job summary

Rudyb Travel is looking for a Remote Travel Customer Service Representative to support clients throughout their travel journey, from booking to post-trip follow-up. The ideal candidate is detail-oriented and passionate about delivering exceptional customer experiences in a relaxed remote environment.

Key responsibilities include responding to inquiries, assisting with bookings, providing travel information, and ensuring client satisfaction. The position offers opportunities for professional growth and access to industry-related discounts.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Proficiency in communication, both verbal and written.
• Ability to handle multiple tasks efficiently in a remote environment.

Responsibilities

• Respond to client inquiries via various communication channels.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide information regarding destinations and travel requirements.
• Confirm booking details for client satisfaction.
• Follow up with clients before and after travel.
• Maintain accurate records in booking systems.

Skills

Excellent verbal and written communication skills

Customer service experience (travel, hospitality, or service-related)

Strong organizational skills and attention to detail

Comfortable using technology and learning new systems

Reliable, proactive, and able to manage multiple requests

Genuine interest in travel

Job description

Rudyb Travel is looking for a Remote Travel Customer Service Representative to support clients throughout their travel journey, from booking to post-trip follow-up. The ideal candidate is detail-oriented and passionate about delivering exceptional customer experiences in a relaxed remote environment.

Key responsibilities include responding to inquiries, assisting with bookings, providing travel information, and ensuring client satisfaction. The position offers opportunities for professional growth and access to industry-related discounts.