Remote Travel Concierge & Client Experience Lead

Travelwmissy; Houston (TX); Remote; USD 32,000 - 52,000; Full time

Job summary

Travelwmissy is seeking a Remote Client Experience Specialist to support clients through the travel planning lifecycle. You will handle communication, reservations, scheduling, follow-up, and travel details to ensure a smooth, professional client experience.

No prior experience required; comprehensive training and ongoing support are provided to help you succeed in a fully remote role with flexible scheduling.

Qualifications

• Strong communication skills.
• Excellent organization and attention to detail.
• Reliable follow-through.
• Ability to manage multiple client requests.
• Comfort working independently.
• Familiarity with email and online systems.
• Positive, client-focused attitude.
• Willingness to learn new tools and processes.

Responsibilities

• Respond to client questions and requests
• Gather dates, preferences, and important planning details
• Assist with reservations and confirmations
• Coordinate schedules and itinerary information
• Provide updates and follow up on pending items
• Help organize accommodations, transportation, and activities
• Assist with changes or special requests
• Maintain accurate client records

Skills

Communication

Organization

Follow-through

Multitasking

Independent work

Email proficiency

Client-focused

Learning new tools

Job description

Travelwmissy is seeking a Remote Client Experience Specialist to support clients through the travel planning lifecycle. You will handle communication, reservations, scheduling, follow-up, and travel details to ensure a smooth, professional client experience.

No prior experience required; comprehensive training and ongoing support are provided to help you succeed in a fully remote role with flexible scheduling.