Remote Travel Concierge & Client Advocate

Hopesglobalgetaways; Mankato (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Structured onboarding

Training provided

Mentorship

Performance-based incentives

Travel discounts

Supportive virtual team environment

Professional development

Job summary

Hopesglobalgetaways is seeking a personable Client Relations Advisor to support travelers remotely. You will learn about vacation plans, ask questions, and present options while coordinating arrangements with approved suppliers.

You’ll build lasting client relationships, manage multiple conversations, document preferences, and provide ongoing planning assistance as itineraries develop. Training is provided and no prior travel-industry experience is required, with flexible scheduling and ongoing

Qualifications

• Strong written and verbal communication abilities
• Excellent listening and interpersonal skills
• Customer-focused approach with an interest in helping others
• Ability to establish rapport and maintain professional client relationships
• Strong organization and attention to important details
• Ability to balance several client conversations and responsibilities
• Comfortable researching information and comparing available options
• Willingness to learn web-based platforms and travel-related systems
• Resourceful approach to questions, changes, and unexpected situations
• Reliable follow-up and effective time-management habits
• Ability to remain productive while working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in approved regions

Responsibilities

• Welcome new client inquiries and learn about upcoming vacation plans
• Ask thoughtful questions to understand travel dates, interests, preferences, priorities, and budget considerations
• Research suitable destinations, accommodations, resorts, cruises, transportation, tours, activities, and packages
• Provide relevant options and information to help travelers make informed decisions
• Assist clients with organizing selected travel arrangements through approved supplier resources
• Keep clients informed about confirmations, schedules, payment dates, documentation, and upcoming planning steps
• Maintain consistent communication throughout the planning experience
• Respond professionally to questions, requests, and routine travel concerns
• Assist with changes to existing arrangements when necessary
• Follow up on outstanding information or incomplete travel details
• Review client and reservation information carefully for accuracy
• Document conversations, preferences, requests, and travel information within company systems
• Develop knowledge of destinations and travel products through ongoing supplier and educational programs

Skills

Communication

Active listening

Customer service

Rapport building

Organization

Time management

Research skills

Web platforms

Independent work

Digital literacy

18+

Work authorization

Job description

Hopesglobalgetaways is seeking a personable Client Relations Advisor to support travelers remotely. You will learn about vacation plans, ask questions, and present options while coordinating arrangements with approved suppliers.

You’ll build lasting client relationships, manage multiple conversations, document preferences, and provide ongoing planning assistance as itineraries develop. Training is provided and no prior travel-industry experience is required, with flexible scheduling and ongoing