Remote Travel Concierge — Booking & Support Specialist

Rudybtravel; Vacaville (CA); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel perks

Team training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, delivering a seamless and high-quality experience.

The role emphasizes detail orientation, service-driven attitude, and a passion for travel and hospitality. This is a 100% remote position with growth opportunities and access to travel perks.

Qualifications

• Experience in travel, hospitality, or service-oriented customer support.
• Detail-oriented with strong organizational skills.
• Comfortable using travel booking platforms and learning new tech.

Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel for a positive experience.
• Maintain documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service experience

Tools

CRM systems

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, delivering a seamless and high-quality experience.

The role emphasizes detail orientation, service-driven attitude, and a passion for travel and hospitality. This is a 100% remote position with growth opportunities and access to travel perks.