Remote Travel Concierge & Booking Specialist

Lever, Inc.; New York (NY); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Onboarding & Training

Travel booking tools

Mentorship

Flexible remote work

Collaborative culture

Job summary

Lever, Inc. is seeking motivated Travel Customer Service Representatives for a fully remote role. You will assist clients with travel inquiries, reservations, and coordinating vacation details, with comprehensive training provided.

Ideal candidates enjoy helping others, stay organized, and thrive in a structured remote environment. Prior travel industry experience is not required, and the position offers onboarding, tools access, mentorship, and flexibility.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused mindset with attention to detail.
• Comfortable using online systems and digital platforms.
• Ability to manage responsibilities independently in a remote setting.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to client inquiries regarding travel options and reservations.
• Assist with booking and confirming flights, hotels, cruises, and vacation packages.
• Review travel details for accuracy, including dates, traveler information, and accommodations.
• Provide clear communication before, during, and after travel.
• Maintain accurate client records and documentation.
• Deliver professional and timely customer support.

Skills

Written Communication

Verbal Communication

Customer Focus

Remote Work

Experience Preferred

Job description

Lever, Inc. is seeking motivated Travel Customer Service Representatives for a fully remote role. You will assist clients with travel inquiries, reservations, and coordinating vacation details, with comprehensive training provided.

Ideal candidates enjoy helping others, stay organized, and thrive in a structured remote environment. Prior travel industry experience is not required, and the position offers onboarding, tools access, mentorship, and flexibility.