Remote Travel Concierge - Booking & Customer Experience

DestinationKnot; United States; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Travel discounts

Professional development

Mentorship

Performance-based earnings

Job summary

DestinationKnot offers a fully remote hotel booking support role that focuses on helping travelers arrange hotel stays by handling booking requests with accuracy and care. You will respond promptly to inquiries, verify reservation details, and maintain precise records while working independently in a flexible online environment.

The role emphasizes strong written and verbal communication, a customer-focused mindset, and dependable, motivated performance.

Qualifications

• Customer-focused approach.
• Strong written and verbal communication skills.
• Dependability and the ability to stay motivated while working independently.
• Comfort using online systems.
• No previous travel industry experience required; training provided.

Responsibilities

• Assist customers with hotel booking requests.
• Respond to questions promptly and professionally.
• Review reservation information and confirm details are correct.
• Keep accurate records of customer interactions.
• Take part in virtual training sessions.

Skills

Customer focus

Strong communication

Detail-oriented

Independent worker

Job description

DestinationKnot offers a fully remote hotel booking support role that focuses on helping travelers arrange hotel stays by handling booking requests with accuracy and care. You will respond promptly to inquiries, verify reservation details, and maintain precise records while working independently in a flexible online environment.

The role emphasizes strong written and verbal communication, a customer-focused mindset, and dependable, motivated performance.