Remote Travel Concierge

Careers In Travel | Destination Pros; Baltimore (MD); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Remote work

Training & development

Supportive culture

Exclusive tools access

Incentive earnings

Travel perks

Job summary

Destination Knot is a licensed travel agency seeking a Travel Customer Representative for a fully remote role. You will assist clients with travel needs, present options, and handle bookings and itineraries with care.

The ideal candidate has strong communication, is comfortable in a remote setting, and can manage multiple requests while staying informed about travel promotions and supplier resources.

Qualifications

• Prior experience in customer service, travel, or hospitality preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple client needs simultaneously.
• Comfortable working in a fully remote setting with minimal supervision.
• Strong problem-solving and follow-up skills.
• Proficiency with email, online forms, and booking tools.
• Must be 18+ with a reliable computer and internet connection.

Responsibilities

• Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities.
• Deliver professional customer service through phone, email, and online platforms.
• Research, prepare, and present travel options that align with client preferences.
• Assist with reservations, booking confirmations, and itinerary management.
• Maintain accurate records and follow up with clients to ensure satisfaction.
• Stay informed about industry updates, promotions, and supplier resources.
• Collaborate with team members to ensure seamless client experiences.

Skills

Customer service

Travel knowledge

Communication skills

Multitasking

Remote work

Booking tools

Tools

Booking tools

CRM systems

Email platforms

Job description

Destination Knot is a licensed travel agency seeking a Travel Customer Representative for a fully remote role. You will assist clients with travel needs, present options, and handle bookings and itineraries with care.

The ideal candidate has strong communication, is comfortable in a remote setting, and can manage multiple requests while staying informed about travel promotions and supplier resources.