Remote Travel Client Experience Specialist

Rudybtravel; Lake Elsinore (CA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work environment

Travel perks

Job summary

Rudyb Travel in the United States is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. This client-facing role emphasizes personalized, high-quality service and a proactive approach to travel planning.

In this position, you will handle inquiries, changes, and bookings with attention to detail, while communicating destination information and agency policies. A remote-first environment and ongoing training await.

Qualifications

• Experience in travel, hospitality, or service roles.
• Strong communication and organization.
• Comfort with booking systems and technology.
• Remote work readiness.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, cancellations, requests.
• Provide information on destinations, requirements, policies.
• Coordinate bookings and confirm itineraries.
• Follow up with clients before and after travel.
• Address concerns with empathy and professionalism.
• Maintain documentation and update booking systems.

Skills

Verbal communication

Written communication

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Travel interest

Job description

Rudyb Travel in the United States is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. This client-facing role emphasizes personalized, high-quality service and a proactive approach to travel planning.

In this position, you will handle inquiries, changes, and bookings with attention to detail, while communicating destination information and agency policies. A remote-first environment and ongoing training await.