Remote Travel Care & Itinerary Coordinator

Excitingtravelnow; St. Albans (VT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator to join our team. This remote position involves serving as the primary point of contact for travel-related inquiries and providing excellent service to travelers throughout their journey.

You will be responsible for supporting travel planning, addressing client needs, and maintaining communication before, during, and after travel. The ideal candidate is detail-oriented, self-directed, and has strong customer service skills, with a passion for travel and tourism.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Self-directed

Job description

Excitingtravelnow is looking for a Customer Care Coordinator to join our team. This remote position involves serving as the primary point of contact for travel-related inquiries and providing excellent service to travelers throughout their journey.

You will be responsible for supporting travel planning, addressing client needs, and maintaining communication before, during, and after travel. The ideal candidate is detail-oriented, self-directed, and has strong customer service skills, with a passion for travel and tourism.