Remote Travel Care & Itinerary Coordinator

Excitingtravelnow; Somerville (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a passionate Customer Care Coordinator to deliver excellent service and build positive client relationships. This remote role will guide travelers throughout their planning process, ensuring professional support.

The ideal candidate possesses strong customer service, detail-oriented skills, and must be self-directed. Enjoy a flexible work environment with training opportunities and career advancement within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Detail-oriented

Relationship-building

Learning new systems

Job description

Excitingtravelnow is looking for a passionate Customer Care Coordinator to deliver excellent service and build positive client relationships. This remote role will guide travelers throughout their planning process, ensuring professional support.

The ideal candidate possesses strong customer service, detail-oriented skills, and must be self-directed. Enjoy a flexible work environment with training opportunities and career advancement within the organization.