Remote Travel Advisor — Flexible Schedule & Growth

Departuretravels; Charlottesville (VA); Remote; USD 45,000 - 64,000; Full time

Job summary

Departure Travel is seeking a dedicated Remote Travel Advisor to join our growing team and help clients create memorable travel experiences from anywhere. You will guide clients through every stage of planning, answer inquiries, and present travel options with clear, timely communication to ensure smooth bookings.

The role emphasizes flexibility, organizational skills, and customer service excellence, with collaboration in a supportive remote environment and potential evening hours to assist

Qualifications

• Experience in customer service and travel planning.
• Excellent written and verbal communication.
• Detail-oriented with organizational skills.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Skills

Customer service

Travel planning

Communication

Problem solving

Job description

Departure Travel is seeking a dedicated Remote Travel Advisor to join our growing team and help clients create memorable travel experiences from anywhere. You will guide clients through every stage of planning, answer inquiries, and present travel options with clear, timely communication to ensure smooth bookings.

The role emphasizes flexibility, organizational skills, and customer service excellence, with collaboration in a supportive remote environment and potential evening hours to assist