Remote Transportation Scheduler & Customer Support

Advanced Behavioral Health, Inc.; Middletown, Northern (CT, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Advanced Behavioral Health, Inc. seeks a Customer Service Transportation Scheduler to support the School of Origin Transportation Program. The role will train onsite in the Middletown office for 2 months, then transition to remote work.

Responsibilities include routing and dispatching drivers via Route Genie, handling urgent and non-urgent calls, maintaining logs, and collaborating with the Transportation Manager to resolve issues while delivering exceptional customer service.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in customer service data entry and tracking software systems.

Responsibilities

• Receives last minute schedule changes and updates routing in Route Genie.
• Coordinates with Transportation Manager to address service issues.
• Maintains logs of calls, cancellations, and no-shows; enters data into spreadsheets/databases.

Skills

Exceptional communication

Customer service

Data entry

MS Office

Dispatch software

Time management

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

Route Genie

Spreadsheet software

Database software

Job description

Advanced Behavioral Health, Inc. seeks a Customer Service Transportation Scheduler to support the School of Origin Transportation Program. The role will train onsite in the Middletown office for 2 months, then transition to remote work.

Responsibilities include routing and dispatching drivers via Route Genie, handling urgent and non-urgent calls, maintaining logs, and collaborating with the Transportation Manager to resolve issues while delivering exceptional customer service.