Remote Transition Lead — Infrastructure & Workplace Ops

Cognizant; Juneau (AK); Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

Remote work

Equal opportunity employer

Job summary

Cognizant is seeking a Transition Manager for a full-time remote opportunity. Applicants must be authorized to work in the United States. The Transition Manager will lead activities across North America to migrate infrastructure services, workplace services, field support, and hosting functions into steady-state operations.

Coordinate with stakeholders and drive readiness, governance, and risk mitigation. The role requires ITIL knowledge and a PMP/PRINCE2 preference.

Qualifications

• Bachelor's degree in IT engineering or related discipline with 15 years of related experience.
• Experience across Service Desk, Digital Workplace, Field Support, Hosting Services, Network Services, Cybersecurity Services, and Data Center Operations.
• ITIL Foundation certification; PMP or PRINCE2 preferred.

Responsibilities

• Coordinate with US and Canada business stakeholders.
• Manage transition activities for offices, plants, warehouses and corporate locations.
• Lead executive stakeholder communications.
• Support compliance audit and regulatory requirements.
• Govern onsite and remote support readiness.
• Drive infrastructure operational acceptance across all towers.
• Own regional transition plans and execution.
• Maintain RAID logs and mitigation actions.
• Conduct weekly governance reviews.
• Ensure milestone achievement and contractual compliance.
• Plan and execute KT activities.
• Validate process documentation.
• Conduct service readiness reviews.
• Lead Day-1 planning.
• Manage Hypercare support.
• Drive stabilization activities.
• Monitor early-life support performance.
• Build relationships with business leaders and tower leads.
• Conduct customer-facing transition reviews.
• Escalate risks and dependencies proactively.

Skills

Stakeholder management

Governance

Risk mitigation

ITIL knowledge

Leadership

Education

Bachelor's degree in IT or related discipline

Tools

ITIL Foundation

PMP/PRINCE2 preferred

Job description

Cognizant is seeking a Transition Manager for a full-time remote opportunity. Applicants must be authorized to work in the United States. The Transition Manager will lead activities across North America to migrate infrastructure services, workplace services, field support, and hosting functions into steady-state operations.

Coordinate with stakeholders and drive readiness, governance, and risk mitigation. The role requires ITIL knowledge and a PMP/PRINCE2 preference.