Remote Transition Lead – IT & Infrastructure Services

Cognizant; Salt Lake City (UT); Remote; USD 115,000 - 135,000; Full time

Job summary

Cognizant is seeking a Transition Manager for a full-time remote opportunity in the United States. The role leads migration of infrastructure services, workplace services, field support and hosting functions into steady-state operations across North America.

Applicants must have a Bachelor’s degree in IT Engineering or related discipline and 15 years of experience in service desk, digital workplace, field support, hosting, networking, cybersecurity and data center operations.

Qualifications

• Bachelor's degree in IT Engineering or related discipline.
• 15 years of related experience in the areas listed (Service Desk, Digital Workplace, Field Support, Hosting, Network, Cybersecurity, Data Center Operations).
• ITIL Foundation certification; PMP / PRINCE2 preferred.

Responsibilities

• Own regional transition plans and execution.
• Maintain RAID logs and mitigation actions.
• Conduct weekly governance reviews.
• Ensure milestone achievement and contractual compliance.
• Plan and execute KT activities.
• Validate process documentation.
• Conduct service readiness reviews.
• Lead Day-1 planning and Hypercare.

Skills

Service Desk

Digital Workplace

Field Support

Hosting Services

Network Services

Cybersecurity Services

Data Center Operations

Education

Bachelors in IT Engineering

Job description

Cognizant is seeking a Transition Manager for a full-time remote opportunity in the United States. The role leads migration of infrastructure services, workplace services, field support and hosting functions into steady-state operations across North America.

Applicants must have a Bachelor’s degree in IT Engineering or related discipline and 15 years of experience in service desk, digital workplace, field support, hosting, networking, cybersecurity and data center operations.