Remote Transit Customer Care Specialist

Capital Metropolitan Transportation Authority; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Capital Metropolitan Transportation Authority in Austin, TX, is seeking a Customer Service Representative to handle customer calls, provide route and schedule information, assist with trip planning and fares, and resolve inquiries in a professional manner.

This role requires a high school diploma or GED, 2 years of customer service experience (1 year in a call center preferred), and knowledge of CapMetro services.

Qualifications

• High school diploma or GED required.
• Two years of professional customer service experience including one year in a call center preferred.
• One year experience riding CapMetro transportation system preferred.
• Bilingual English and Spanish preferred.
• Knowledge of CapMetro transportation system and ability to give travel directions.
• Ability to communicate effectively by phone, in writing and in person.
• Ability to use Microsoft Office products and troubleshoot smartphone apps.
• Strong problem-solving and customer service skills.

Responsibilities

• Assist customers with telephone inquiries to the Customer Service Contact Center, including route and schedule information, trip planning and fares.
• Perform initial problem solving by identifying customer issues and providing guidance or referrals.
• Provide courteous, efficient customer service in all interactions.

Skills

Customer service

Call center

Bilingual

MS Office

Smartphone apps

Problem solving

Phone communication

Maps interpretation

Travel directions

CapMetro knowledge

Education

High school diploma or GED

Tools

MS Office

Job description

Capital Metropolitan Transportation Authority in Austin, TX, is seeking a Customer Service Representative to handle customer calls, provide route and schedule information, assist with trip planning and fares, and resolve inquiries in a professional manner.

This role requires a high school diploma or GED, 2 years of customer service experience (1 year in a call center preferred), and knowledge of CapMetro services.