Part-Time Call Center CSR – Paratransit & Customer Support

Capital District Transportation Authority; City of Albany (NY); On-site; USD 31,905 - 33,585; Part time

Benefits offered by this job

Medical, dental and vision coverage

Pension plan

Paid time off

Job summary

Capital District Transportation Authority (CDTA) seeks a part-time Customer Service Representative for the Call Center in Albany. The role handles incoming calls, answers questions about CDTA services, schedules, and paratransit reservations, and maintains data entry in multiple software programs.

The ideal candidate has at least one year of customer service experience, strong communication skills, and the ability to read maps of the Capital District. Bilingual candidates are highly desirable.

Qualifications

• High School Diploma or Equivalent is required.
• Minimum of one year of experience in a customer service role; call center experience preferred.
• Familiar with the Capital District area and able to read and process information on a map.
• Proficient with Microsoft Office (Word, Excel, Outlook) and various software programs.

Responsibilities

• Answer all inbound calls and provide accurate information about CDTA services, fares, and programs.
• Deliver excellent customer service with proper phone etiquette and professional greetings/closures.
• Follow CDTA policies and call center manuals; ensure data accuracy in systems.
• Use trip planning and other software to provide accurate information.
• Record customer feedback in the HASTUS database and process reservations.

Skills

Customer service

Phone support

Bilingual

Education

High School Diploma or Equivalent

Job description

Capital District Transportation Authority (CDTA) seeks a part-time Customer Service Representative for the Call Center in Albany. The role handles incoming calls, answers questions about CDTA services, schedules, and paratransit reservations, and maintains data entry in multiple software programs.

The ideal candidate has at least one year of customer service experience, strong communication skills, and the ability to read maps of the Capital District. Bilingual candidates are highly desirable.