Remote Transit Customer Support Specialist

CapMetro; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CapMetro in Austin, TX is seeking a Customer Service Representative I to resolve incoming calls in the Contact Center and assist riders with trip planning, fares, and app support.

The role requires a high school diploma or GED, 2 years of customer service experience (call center preferred), and bilingual English/Spanish preferred; the position is remote with occasional in-office needs and shift work including evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Two years of professional customer service experience including one year experience in a call center preferred.
• One year experience riding CapMetro transportation system preferred.
• Bilingual English and Spanish preferred.

Responsibilities

• Assist customers with telephone inquiries to the Customer Service Contact Center, including route and schedule information, trip planning, fares, riding rules, mobile app support, and comment/complaint intake.
• Perform initial problem solving by identifying customer issues and providing appropriate information, guidance, or referrals.
• Provide excellent customer service by responding to inquiries professionally, courteously, and efficiently.

Skills

Customer service experience

Call center experience

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CapMetro in Austin, TX is seeking a Customer Service Representative I to resolve incoming calls in the Contact Center and assist riders with trip planning, fares, and app support.

The role requires a high school diploma or GED, 2 years of customer service experience (call center preferred), and bilingual English/Spanish preferred; the position is remote with occasional in-office needs and shift work including evenings, weekends, and holidays.