Remote Training Programs Manager - Enterprise Deployments

Cardinal Health, Inc.; Lansing (MI); Remote; USD 89,000 - 127,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Flexible spending accounts (FSAs)

Health savings account (HSA)

Job summary

Cardinal Health's WaveMark Solutions seeks a Manager of Professional Training Services to lead training across customer implementations and enterprise deployments. You will partner with Project Management, Customer Success, Product Management and customers to design scalable training, drive adoption, and ensure readiness.

You will oversee third-party training resources, manage onboarding programs (onsite and virtual), and align with WaveMark standards to enable successful go-lives across

Qualifications

• Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or a related field, or equivalent experience preferred.
• 8+ years of experience, preferred.
• Experience leading customer training, implementation, onboarding, or change management initiatives preferred.
• Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously preferred.
• Strong facilitation, presentation, and stakeholder management skills preferred.
• Experience delivering both onsite and virtual instructor-led training programs preferred.
• Strong problem-solving, organization, and communication skills preferred.
• Proven ability to collaborate effectively across cross-functional teams and customer organizations preferred.
• Experience supporting enterprise or multi-site technology implementations preferred.
• Healthcare technology, healthcare operations, or clinical workflow experience preferred.
• Knowledge of adult learning principles, instructional design methodologies, and learning technologies preferred.
• Experience managing external vendors, contractors, or third-party training resources preferred.
• Experience supporting organizational change management and user adoption initiatives preferred.
• Ability to travel 75% to customer sites (hospitals and healthcare systems).
• Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

Responsibilities

• Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.
• Develop and execute strategic training plans that align with implementation milestones, deployment schedules, and customer readiness objectives.
• Lead training-related project meetings and clearly articulate training responsibilities, timelines, risks, and expectations to customer and internal stakeholders.
• Partner with Project leaders, and customer leaders to identify training requirements and readiness needs throughout implementation.
• Forecast training resource requirements and develop staffing plans to support multiple concurrent customer deployments.
• Manage and coordinate third-party training resources responsible for onsite training execution, ensuring alignment to WaveMark training standards, implementation requirements, and customer expectations.
• Provide oversight, coaching, and performance feedback to contracted training resources to ensure quality, consistency, and successful deployment outcomes.
• Identify implementation training risks and develop mitigation strategies to support successful customer go-lives.

Skills

Training leadership

Change management

Stakeholder management

Onsite & virtual training

Healthcare technology experience

Project coordination

Education

Bachelor's degree in Education/Org Development/Healthcare Administration or related field

Job description

Cardinal Health's WaveMark Solutions seeks a Manager of Professional Training Services to lead training across customer implementations and enterprise deployments. You will partner with Project Management, Customer Success, Product Management and customers to design scalable training, drive adoption, and ensure readiness.

You will oversee third-party training resources, manage onboarding programs (onsite and virtual), and align with WaveMark standards to enable successful go-lives across