Remote Trading Support Specialist LATAM

SportsTechJobs; United States; Remote; USD 85,000 - 105,000; Full time

Job summary

GRID is recruiting a Trading Support Operator LATAM (m/f/x) for a remote role. You will join a global support team delivering service excellence for GRID's Odds products and trading-related services.

You will investigate customer queries, handle operational alerts, and collaborate with internal teams to resolve issues affecting betting markets and product behavior. A strong customer-first mindset is essential.

Qualifications

• Previous experience in customer-facing Support, Operations, or similar roles.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to learn new products, services, and operational workflows quickly.
• Ability to investigate issues and gather relevant information.
• Strong problem-solving skills.
• Experience with collaborative tools such as Slack, G-Suite, Jira, and Teams.
• Interest in esports, betting, or data-driven products.
• Ability to work shifts and weekends if required.
• Excellent written and spoken English, with other languages a plus.

Responsibilities

• Act as the primary point of contact for sportsbook customers regarding GRID's Odds products and trading-related services.
• Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner.
• Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behavior.
• Gather and validate information to determine the nature and impact of customer-reported issues.
• Escalate issues to the appropriate internal teams when necessary.
• Help improve the GRID product suite based on customer feedback and defects you've identified.
• Log and track operational, product, and service issues.
• Continuously develop your knowledge of esports, sportsbook operations, betting markets, and GRID products to enhance service quality and decision-making.
• Contribute daily to our knowledge base to share your knowledge with GRID employees, partners, and customers.

Skills

Customer-facing

Operations

Esports knowledge

Betting markets knowledge

Problem-solving

Issue investigation

English proficiency

Other languages a plus

Tools

Jira

Slack

G-Suite

Microsoft Teams

Job description

GRID is recruiting a Trading Support Operator LATAM (m/f/x) for a remote role. You will join a global support team delivering service excellence for GRID's Odds products and trading-related services.

You will investigate customer queries, handle operational alerts, and collaborate with internal teams to resolve issues affecting betting markets and product behavior. A strong customer-first mindset is essential.