Trading Support Operator LATAM (m/f/x) GRID Est. $85,000 - $105,000

SportsTechJobs; United States; Remote; USD 85,000 - 105,000; Full time

Job summary

GRID is recruiting a Trading Support Operator LATAM (m/f/x) for a remote role. You will join a global support team delivering service excellence for GRID's Odds products and trading-related services.

You will investigate customer queries, handle operational alerts, and collaborate with internal teams to resolve issues affecting betting markets and product behavior. A strong customer-first mindset is essential.

Qualifications

• Previous experience in customer-facing Support, Operations, or similar roles.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to learn new products, services, and operational workflows quickly.
• Ability to investigate issues and gather relevant information.
• Strong problem-solving skills.
• Experience with collaborative tools such as Slack, G-Suite, Jira, and Teams.
• Interest in esports, betting, or data-driven products.
• Ability to work shifts and weekends if required.
• Excellent written and spoken English, with other languages a plus.

Responsibilities

• Act as the primary point of contact for sportsbook customers regarding GRID's Odds products and trading-related services.
• Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner.
• Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behavior.
• Gather and validate information to determine the nature and impact of customer-reported issues.
• Escalate issues to the appropriate internal teams when necessary.
• Help improve the GRID product suite based on customer feedback and defects you've identified.
• Log and track operational, product, and service issues.
• Continuously develop your knowledge of esports, sportsbook operations, betting markets, and GRID products to enhance service quality and decision-making.
• Contribute daily to our knowledge base to share your knowledge with GRID employees, partners, and customers.

Skills

Customer-facing

Operations

Esports knowledge

Betting markets knowledge

Problem-solving

Issue investigation

English proficiency

Other languages a plus

Tools

Jira

Slack

G-Suite

Microsoft Teams

Job description

# GRID is hiring a Trading Support Operator LATAM (m/f/x)## Get the latest jobs to your inbox!1. Home2. /3. Jobs at GRID4. /5. Trading Support Operator LATAM (m/f/x)RemotePosted 3 days ago48 viewsUnlock Premium - Save Jobs, Set Alerts & Get Early Access### Job Description* Do you enjoy helping customers with complex issues?* Are you a champion of customer-first processes?* Do you have an interest in competitive video gaming?If the answers to the above questions are yes, then this role could be ideal for you!In this role, you will join the Support Organization at GRID, a team of customer-facing Support Operators across the globe, where a professional client-first mentality is crucial to delivering customer service excellence.You will work closely with sportsbook customers and internal stakeholders to support the delivery of GRID's Odds products and trading-related services.You will be responsible for investigating customer queries and operational alerts, communicating directly with customers, and supporting the resolution of issues affecting GRID's Odds products.#### What you will do* Act as the primary point of contact for sportsbook customers regarding GRID's Odds products and trading-related services* Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner* Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behavior* Gather and validate information to determine the nature and impact of customer-reported issues* Escalate issues to the appropriate internal teams when necessary* Help improve the GRID product suite based on customer feedback and defects you've identified* Log and track operational, product, and service issues* Continuously develop your knowledge of esports, sportsbook operations, betting markets, and GRID products to enhance service quality and decision-making* Contribute daily to our knowledge base to share your knowledge with GRID employees, partners, and customers#### Your skills will include* Previous experience in customer-facing Support, Operations, or similar roles* Strong attention to detail* Excellent written and verbal communication skills* Ability to learn new products, services, and operational workflows quickly* Ability to investigate issues and gather relevant information* Strong problem-solving skills* Experience with collaborative tools such as Slack, G-Suite, Jira, and Teams* Interest in esports, betting, or data-driven products* Ability to work effectively in a fast-paced operational environment* Available to work shifts and weekends if required* Excellent written and spoken English, with other languages a plus### Nice to Have* Experience working in sportsbook, betting, or trading environments* Understanding of betting markets and settlement processes* Understanding of esports tournament structures, formats, and rules* Experience supporting B2B customers* Familiarity with data feeds, APIs, or technical products### Skills & TechnologiesCustomer SupportOperationsJiraSlackG-SuiteMicrosoft TeamsProblem-solvingIssue InvestigationEsports KnowledgeBetting Markets KnowledgeSponsored Featured Partner### Explore Biotech CareersDiscover exciting opportunities in biotechnology. Join innovative companies that are advancing healthcare and life sciences through cutting-edge research and development.Remote FriendlyCompetitive SalaryBiotechExplore Biotech JobsLearn More#### Salary InformationSalary: $85,000 - $105,000 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.Compare salaries in Remote#### Create a Job AlertInterested in building your career at GRID? Get future opportunities sent straight to your email.Create AlertApply for this Job