Night Logistics Tracking Specialist

ITS Logistics; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

ITS Logistics, based in Fort Worth, TX, is looking for a tracking and trace specialist to support our brokerage division. The role focuses on tracking current shipments, maintaining driver relationships, and delivering timely updates to customers.

The position requires the ability to work evenings and overnight hours, with a focus on accuracy and clear written and verbal communication. You will use TMS systems to monitor orders and ensure on-time delivery, while escalating any delays through

Qualifications

• Minimum of one year experience in the transportation industry.
• Ability to work evening and midnight hours.
• Strong written and verbal communication.
• Excellent interpersonal and relationship building skills.
• High level grit with the ability to persevere in high stress situations.

Responsibilities

• Track and trace current shipments in the ITS network.
• Maintain relationships with drivers and provide support as needed.
• Produce timely and accurate communication to all customers within the assigned network.
• Reviewing and communicating effective handoffs each shift and understanding the state of the network daily.
• Utilize technology to properly track orders for on time delivery.
• Ensure loads are on time and track and trace updates are sent per the required cadence.
• Escalate concerns, delays, loss failures, loss of revenue and other issues with shipments to appropriate chain of command.
• Work efficiently with a high level of accuracy.
• Other duties as assigned.

Skills

Communication skills

Verbal communication

Written communication

Interpersonal skills

Grit

Tools

TMS

Job description

ITS Logistics, based in Fort Worth, TX, is looking for a tracking and trace specialist to support our brokerage division. The role focuses on tracking current shipments, maintaining driver relationships, and delivering timely updates to customers.

The position requires the ability to work evenings and overnight hours, with a focus on accuracy and clear written and verbal communication. You will use TMS systems to monitor orders and ensure on-time delivery, while escalating any delays through