Remote Tow & Roadside Dispatch Specialist

Global Pacific Support; Oregon; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

100% remote work

Non-toxic environment

Growth potential

Job summary

Texans Crown Towing is seeking a dedicated Tow Truck and Roadside Assistance Dispatcher working remotely from home in the United States. You will receive calls, collect customer details, dispatch tow trucks and technicians, and provide timely status updates and ETAs.

You will maintain clear communication with field teams and log all interactions in the dispatch system while handling inquiries professionally and escalating issues when needed.

Qualifications

• Receive and prioritize incoming calls for towing and roadside assistance services.
• Collect essential customer information, including location, vehicle type, and the specific assistance required, such as towing, jump-starts, tire changes, lockout services, or fuel delivery.
• Dispatch the appropriate tow trucks or roadside assistance technicians based on the customer's needs and location.
• Monitor the status of dispatched jobs and provide customers with timely updates on service progress and estimated arrival times.
• Maintain clear and consistent communication with tow truck operators and roadside technicians to ensure prompt and efficient service delivery.
• Accurately record customer calls, service requests, dispatch details, and job updates in the dispatch system.
• Address customer inquiries, complaints, and feedback professionally while providing appropriate assistance and solutions.
• Coordinate with team members and field personnel to ensure smooth operations and efficient handling of service requests.
• Follow established dispatch procedures and company policies to maintain service quality, customer satisfaction, and operational efficiency.

Responsibilities

• Coordinate towing requests and roadside assistance services to ensure prompt, safe, and efficient support.
• Dispatch appropriate resources based on location and service type.
• Monitor dispatch status and provide customers with ETA and progress updates.
• Record all calls and service details accurately in the dispatch system.
• Collaborate with field personnel to maintain smooth operations and high service quality.

Job description

Texans Crown Towing is seeking a dedicated Tow Truck and Roadside Assistance Dispatcher working remotely from home in the United States. You will receive calls, collect customer details, dispatch tow trucks and technicians, and provide timely status updates and ETAs.

You will maintain clear communication with field teams and log all interactions in the dispatch system while handling inquiries professionally and escalating issues when needed.