Remote Token & Access Support Specialist

PingWind, Inc.; United States; Remote; USD 66,000 - 92,000; Full time

Benefits offered by this job

Eleven Federal Holidays

Paid Time Off

Parental Leave

Medical, Dental and Vision Insurance

Job summary

PingWind, Inc. is seeking a Token Support Customer Service Representative to provide Tier 1 help desk support for token-related issues and password resets in the FSA IAM systems.

You will be the first point of contact for users needing assistance with hard tokens, two-factor authentication, and account access during core business hours. The role requires strong customer service, secure handling of sensitive information, and the ability to follow detailed procedures.

Qualifications

• Experience providing Tier 1 help desk support.
• Familiarity with token management and two-factor authentication.
• Ability to handle sensitive information securely and maintain confidentiality.
• Strong attention to detail when processing token requests and shipments.
• Proficient in email systems, ticketing tools and standard office software.

Responsibilities

• Monitor and respond to password resets and token-related requests via mailbox.
• Assist with token registration, repurposing, re-enabling, and troubleshooting non-functioning tokens.
• Distribute approved tokens and ship to requestors on behalf of institutions.
• Support general Tier 1 help desk functions including account lookup and verification codes.
• Escalate complex issues to higher-tier support as required.

Skills

Customer service

Security & confidentiality

Attention to detail

Verbal & written communication

Two-factor authentication

Token management

Procedural documentation

Email systems & ticketing

Team player

After-hours support

Troubleshooting

Education

Associate’s Degree

Job description

PingWind, Inc. is seeking a Token Support Customer Service Representative to provide Tier 1 help desk support for token-related issues and password resets in the FSA IAM systems.

You will be the first point of contact for users needing assistance with hard tokens, two-factor authentication, and account access during core business hours. The role requires strong customer service, secure handling of sensitive information, and the ability to follow detailed procedures.