Remote IAM Help Desk Specialist (Tier 2)

PingWind, Inc.; United States; On-site; USD 66,000 - 92,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401k with matching

Paid holidays

Job summary

PingWind, Inc. is seeking a Mid-Level Help Desk Support Agent to provide Tier 2 identity and access management support for a federal program in a remote setting. You will handle account access issues, verification, and password resets while maintaining high service standards for FSA users.

The role requires 4+ years of federal help desk experience, an Associate's Degree, and Public Trust clearance. Remote work with comprehensive benefits is offered by PingWind, Inc.

Qualifications

• 4+ years of federal help desk experience preferred.
• Strong knowledge of identity and access management processes.
• Experience with account recovery and verification workflows.

Responsibilities

• Provide Tier 2 IAM help desk support for PAS and AIMS platforms.
• Respond to account access, authentication, and verification issues.
• Collaborate with SMEs and vendors to resolve IAM incidents.

Skills

IAM knowledge

Tier 2 help desk

Identity verification

Education

Associate's Degree

Tools

PAS/Identity Systems

AIMS Platform

Job description

PingWind, Inc. is seeking a Mid-Level Help Desk Support Agent to provide Tier 2 identity and access management support for a federal program in a remote setting. You will handle account access issues, verification, and password resets while maintaining high service standards for FSA users.

The role requires 4+ years of federal help desk experience, an Associate's Degree, and Public Trust clearance. Remote work with comprehensive benefits is offered by PingWind, Inc.