Remote Tier 2 Technical Care Associate – Satellite Internet Support

Amazon Inc.; Pennsylvania; À distance; USD 26 000 - 37 000; Plein temps

Avantages offerts par ce poste

Résumé du poste

Amazon Kuiper Commercial Services LLC is seeking a Tier 2 Technical Care Associate to provide expert remote support for Amazon Leo customers across phone, email, and chat channels. You will diagnose technical issues, guide customers through resolutions, and document outcomes for knowledge base improvement.

You will collaborate with cross-functional teams to resolve complex problems, stay current with new Amazon Leo features, and help ensure a high-quality customer experience.

Qualifications

• 2+ years of customer service experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Microsoft Office products and applications
• High school diploma or equivalent

Responsabilités

• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.
• Offer detailed technical support with clear and professional communication
• Collaborate with other customer support teams to resolve complex issues
• Document steps and resolutions in a clear, easy-to-follow format
• Identify trends in customer issues and propose improvements to support processes
• Help create knowledge base articles and team documentation
• Stay current on new Amazon Leo products and features

Connaissances

Customer service

Flexibility

MS Office

English proficiency

Formation

High school diploma

Outils

Microsoft Office

Description du poste

Amazon Kuiper Commercial Services LLC is seeking a Tier 2 Technical Care Associate to provide expert remote support for Amazon Leo customers across phone, email, and chat channels. You will diagnose technical issues, guide customers through resolutions, and document outcomes for knowledge base improvement.

You will collaborate with cross-functional teams to resolve complex problems, stay current with new Amazon Leo features, and help ensure a high-quality customer experience.