Remote Technical Care Associate, Tier 2 Support

Amazon Inc.; Florida; Remote; USD 26,000 - 37,000; Full time

Job summary

Amazon Leo is seeking a Technical Care Associate to deliver professional general and technical support for Leo customers. You will handle escalations, communicate clearly, and stay updated on product features while providing secure and reliable assistance.

Ideal candidates listen well, adapt to change, and thrive in a fast paced environment. This role offers flexible hours and opportunities across the U.S. with hourly compensation details provided in postings.

Qualifications

• 2+ years of customer service experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience with Microsoft Office products and applications.

Responsibilities

• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.
• Offer detailed technical support with clear and professional communication.
• Collaborate with other customer support teams to resolve complex issues.
• Document steps and resolutions in a clear, easy-to-follow format.
• Identify trends in customer issues and propose improvements to support processes.

Skills

Customer service

Flexible schedule

Microsoft Office

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Amazon Leo is seeking a Technical Care Associate to deliver professional general and technical support for Leo customers. You will handle escalations, communicate clearly, and stay updated on product features while providing secure and reliable assistance.

Ideal candidates listen well, adapt to change, and thrive in a fast paced environment. This role offers flexible hours and opportunities across the U.S. with hourly compensation details provided in postings.