Remote Tier 2 Technical Support Specialist

Amazon Inc.; Bartons Location (IN); Remote; USD 26,000 - 37,000; Full time

Job summary

Amazon Kuiper Commercial Services LLC is hiring for a Tier 2 Technical Care Associate (TCA) to deliver timely support for Amazon Leo customers. You will resolve escalations via phone, email, and chat, and assist with technical inquiries while maintaining security and professionalism.

The role emphasizes strong listening, adaptability, and clear communication, with opportunities to contribute to knowledge base articles and process improvements.

Qualifications

• 2+ years of customer service experience.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Experience with Microsoft Office applications.
• High school diploma or equivalent.

Responsibilities

• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.
• Offer detailed technical support with clear and professional communication
• Collaborate with other customer support teams to resolve complex issues
• Document steps and resolutions in a clear, easy-to-follow format
• Identify trends in customer issues and propose improvements to support processes
• Help create knowledge base articles and team documentation
• Stay current on new Amazon Leo products and features

Skills

Customer service

Flexible schedule

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Amazon Kuiper Commercial Services LLC is hiring for a Tier 2 Technical Care Associate (TCA) to deliver timely support for Amazon Leo customers. You will resolve escalations via phone, email, and chat, and assist with technical inquiries while maintaining security and professionalism.

The role emphasizes strong listening, adaptability, and clear communication, with opportunities to contribute to knowledge base articles and process improvements.