Technical Support Analyst

Eola Technology Partners; Orlando (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Eola Technology Partners in Orlando is seeking a Tier 2 Helpdesk Technician for our Managed Services team to resolve complex issues, support Microsoft 365, Exchange Online, SharePoint Online, and Azure, and mentor Tier 1 staff.

This on-site role requires strong communication, documentation, and the ability to balance multiple tasks while meeting SLA commitments.

Qualifications

• Bachelor's degree in IT, Computer Science, Business Administration, or equivalent.
• 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure.
• Authorized to work in the U.S. and pass a background check.
• Must pass an initial and random drug screening.

Responsibilities

• Set up and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments
• Provide on-site support at client locations for troubleshooting and deployments
• Serve as an escalation point and mentor to Tier 1 team members
• Meet and exceed SLA standards with timely ticket resolution and top-tier customer service
• Participate in on-call rotation for remote support escalations

Skills

Office 365 administration

Google Workspace administration

Intune management

Windows Autopilot

PowerShell scripting

Communication skills

Multitasking

Documentation

Education

Bachelor's degree in IT, Computer Science, Business Administration, or equivalent

Tools

Azure

Exchange Online

SharePoint Online

Intune

Office 365

Job description

We’re Hiring! Helpdesk Technician – Tier 2 Support (Managed Services)

Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team.

If you’re passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environment—we want to hear from you.

Key Responsibilities:

• Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments
• Provide on-site support at client locations for troubleshooting and deployments
• Serve as an escalation point and mentor to Tier 1 team members
• Meet and exceed SLA standards with timely ticket resolution and top-tier customer service
• Participate in on-call rotation for remote support escalations

Qualifications:

• Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience
• 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure
• Must be authorized to work in the U.S. and pass a background check
• Must pass an initial and random drug screening

Desired Skills:

• Proficiency with Office 365 and Google Workspace administration and support
• Experience deploying and managing Intune with Windows Autopilot
• Familiarity with Microsoft Defender for Endpoint
• Working knowledge of Windows PowerShell scripting
• Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred
• Experience supporting end users and documenting procedures/user guides
• Strong written and verbal communication skills
• Ability to multitask and manage concurrent projects
• Detail-oriented, self-motivated, and adaptable under pressure
• Skilled at translating technical concepts into user-friendly explanations

Location: ETP Office

*NOTE this is not a remote position

Full-Time | Competitive Pay | Career Growth Opportunities