Remote Tier 1 Helpdesk Specialist (VA Clearance)

Privateer IT, LLC; United States; Remote; USD 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

Remote work

Federal contract environment

Zusammenfassung

Privateer IT, LLC is seeking a seasoned Tier 1 Helpdesk Support Specialist to back the VA's AI-powered clinical intelligence platform. This remote role supports end users across the United States, handling frontline technical issues, and ensuring secure access and smooth operation.

Ideal candidates have 1–3 years of helpdesk experience, are VA-cleared, and proficient with ticketing systems. U.S. citizenship is required for this federal contract, and sponsorship is not available.

Qualifikationen

• 1–3 years of helpdesk or technical support experience providing end-user assistance.
• Active/current VA clearance (required)

Aufgaben

• Provide frontline technical support for end users of the VA-facing platform.
• Resolve basic technical issues and ensure secure system access and usability for end users.

Kenntnisse

Helpdesk experience

VA clearance

Ticketing systems

Communication skills

Customer service

Ausbildung

High School Diploma or equivalent

Tools

Ticketing systems

Jobbeschreibung

Privateer IT, LLC is seeking a seasoned Tier 1 Helpdesk Support Specialist to back the VA's AI-powered clinical intelligence platform. This remote role supports end users across the United States, handling frontline technical issues, and ensuring secure access and smooth operation.

Ideal candidates have 1–3 years of helpdesk experience, are VA-cleared, and proficient with ticketing systems. U.S. citizenship is required for this federal contract, and sponsorship is not available.