Remote Tier 1 Helpdesk Specialist – VA Support

Privateer IT, LLC; Washington (District of Columbia); Remote; USD 42,000 - 66,000; Full time

Job summary

Privateer IT, LLC is seeking a Tier 1 Helpdesk Support Specialist to support the Department of Veterans Affairs. This remote role requires 1–3 years of experience, VA clearance, and strong communication skills to diagnose issues and document interactions.

Candidates located anywhere in the United States, including DC, are encouraged to apply. Ideal candidates have experience with ticketing systems and a basic understanding of user access management and troubleshooting.

Qualifications

• 1–3 years of helpdesk or technical support experience supporting end users.
• Active VA clearance (required).
• Experience using ticketing systems and documenting support interactions.
• Basic understanding of application troubleshooting and user access management.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Provide frontline technical support for an AI-powered clinical intelligence platform used by the VA.
• Resolve basic technical issues and ensure seamless system access for end users.
• Deliver high-quality customer service and accurate documentation of support interactions.

Skills

Strong communication

Problem solving

Attention to detail

Team collaboration

Education

High School diploma or equivalent

Tools

Ticketing systems

User access management

Job description

Privateer IT, LLC is seeking a Tier 1 Helpdesk Support Specialist to support the Department of Veterans Affairs. This remote role requires 1–3 years of experience, VA clearance, and strong communication skills to diagnose issues and document interactions.

Candidates located anywhere in the United States, including DC, are encouraged to apply. Ideal candidates have experience with ticketing systems and a basic understanding of user access management and troubleshooting.