Remote Senior Help Desk Technician (HIPAA-Sensitive)

Harbor Networks, Inc.; Boston (MA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health, dental and vision insurance

401(k) retirement plan with company-m不

Job summary

Harbor IT, a remote-first MSP delivering cybersecurity, IT, and cloud services, is hiring a Help Desk Technician II. You will own tickets end-to-end, mentor Tier 1 techs, and provide escalation support across healthcare and life sciences environments. Occasional onsite support to the Greater Boston area is required.

The role emphasizes uptime, HIPAA/PHI handling, and professional growth within Harbor IT’s Service Delivery organization.

Qualifications

• 3+ years of IT support experience, ideally in an MSP or professional services environment.
• Experience supporting Microsoft 365, Intune, and MFA.
• Certifications such as CompTIA Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent preferred.

Responsibilities

• Serve as Tier 2 escalation point for complex hardware, software, and network issues.
• Administer and troubleshoot Microsoft 365 apps, Entra ID, Active Directory, and Intune-managed endpoints.
• Troubleshoot Windows 10/11 issues including MFA problems.
• Apply foundational security practices including MFA/CA administration and EDR monitoring.
• Manage endpoint security and patching through RMM and security tooling.
• Use RMM and PSA tooling to manage tickets, patches, monitoring, and assets.
• Collaborate with infrastructure and project teams for deployments and server upgrades.
• Perform proactive system monitoring and maintenance to ensure uptime.
• Create and maintain accurate internal and client-facing documentation.
• Mentor Help Desk I technicians and participate in on-call rotations.

Skills

Microsoft 365 & Azure

Communication

Troubleshooting

HIPAA security awareness

Mentoring juniors

Education

Bachelor’s degree in Information Systems/Computer Science

Certifications such as CompTIA Network+ or equivalent

Tools

N-able RMM

ConnectWise Manage

SentinelOne

Entra ID / Active Directory

Job description

Harbor IT, a remote-first MSP delivering cybersecurity, IT, and cloud services, is hiring a Help Desk Technician II. You will own tickets end-to-end, mentor Tier 1 techs, and provide escalation support across healthcare and life sciences environments. Occasional onsite support to the Greater Boston area is required.

The role emphasizes uptime, HIPAA/PHI handling, and professional growth within Harbor IT’s Service Delivery organization.