Remote Tier 1 End-User Support Specialist (Contract)

eSkillz Corp; United States; Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Fully remote

Hourly contractor

Job summary

eSkillz Corp is seeking a Support Specialist to join our End-User Support team. In this fully remote freelance/contract role, you will provide Tier 1 support for LMS and other software via live chat, tickets, and phone as needed.

You will work with a global team delivering 24/7/365 support to users worldwide, helping customers stay on track with required training. You will primarily respond to users via chat, manage several conversations, and assist with knowledge base updates, while

Qualifications

• Excellent written and verbal English communication.

Responsibilities

• Respond to users in real-time via chat or support tickets.
• Monitor email and Microsoft Teams to assist team members.
• Review Knowledge Base updates and client communications to support the team.
• Represent eSkillz professionally in all interactions.
• Attend required meetings and training sessions.
• Monitor user trends and report findings to management.

Skills

Communication

Problem-solving

Customer service

Empathy

Reliability

Technical readiness

Proactivity

Tools

Microsoft Teams

Ticketing system

Job description

eSkillz Corp is seeking a Support Specialist to join our End-User Support team. In this fully remote freelance/contract role, you will provide Tier 1 support for LMS and other software via live chat, tickets, and phone as needed.

You will work with a global team delivering 24/7/365 support to users worldwide, helping customers stay on track with required training. You will primarily respond to users via chat, manage several conversations, and assist with knowledge base updates, while